What do you do when you receive a serious complaint about a professor or when the same complaint about a professor is repeated by several students? At our learning center, as with most of you, I am sure, we have heard plenty of whining about assignments, teaching styles, etc. We have always redirected the students to the task at hand. However, there were rare occasions when the complaint was so serious that the students wanted to know the procedure and hierarchy for making a formal complaint (see the department chair, and then, if necessary, talk to the Dean of Academic Affairs). We do not have a mechanism for our learning center to report complaints to Academic Affairs because we want to maintain a good working relationship with faculty. How does your learning center handle complaints?