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Elizabeth, especially depending on the structure and power factors of your
institution, solving -- actually minimizing the damage of --  the condition
would take different forms.  But you might want to read "The Ombudsman
Function of the College Learning Center," TWENTY-FIRST YEARBOOK OF THE
NATIONAL READING CONFERENCE (1972), Volume II, F.P. Greene, Ed., The National
Reading Conference, Inc., Boone, NC 28607.  Yes, this article is 25+ years
old, but the problem is eternal; therefore,  you might find its diiscussion
pertinent. If you can't get a copy, I'll send you one upon receiving your
postal address.

Gene Kestiens
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