Elizabeth Bergman asked: >What do you do when you receive a serious complaint about a professor = or >when the same complaint about a professor is repeated by several = students? >How does your learning center handle complaints? I encourage tutors to focus on tutoring. If the complaint requires the = attention of the student's advisor or the department chairman, the tutor = will instruct the student about the proper procedure. We stress that = what this student needs to focus on is succeeding in the class. = Frequently, it is easier to complain about what the instructor requires = and how unreasonable it is than to simply get the task completed. =20 We do an entire segment during our peer tutor training on how and when = to make referrals. Our peer tutors are not counselors or academic = advisors. We include referrals for financial, family, academic, health = related and disability problems in our training. I usually invite = someone from at least one of these areas to address the class briefly to = help familiarize the tutors with the services available. One of the = things that we have found is that academic struggles may be the symptom = and not the real problem. The tutors are trained and willing to help = with the academic situtation but the student also needs to take = advantage of the other resources available.